KitKat’s PR team deserve a raise…

La Casa de Papel….now that is a rather niche reference for 2026. You are likely wondering why Marketing Network Group is suddenly preoccupied with Money Heist. Has the team just signed ‘The Professor’ as our newest client? Not quite.

We are here to discuss KitKat and the culturally relevant heist currently dominating the news cycle (and executed quite successfully, it must be said). A truckload of over 410,000 special edition, F1-branded KitKat bars was stolen somewhere between Italy and their final destination in Poland.

Originally, this piece was intended to be a deep dive into packaging, the nuances of brand partnerships, and the subsequent impact on ROI – the usual industry chatter. However, the sheer brilliance of the reactive strategy at play demands a change of course.

The Art of the Pivot:

Let’s talk about brands leveraging social media as a genuine tool, deploying reactive content to a trending industry topic.

More importantly, let’s look at the KitKat PR and crisis communications team. They have managed to transform a dire situation into what we suspect will be an award-winning campaign….This is precisely what sits in the MNG wheelhouse.

This is the good stuff. It serves as a reminder that creativity and the art of copywriting will never die. To be able to flip a PR crisis on its head with such finesse is something the Nestlé team should be immensely proud of.

In the spirit of a well-earned Strava post: kudos to you.

Breaking the Formulaic Feed:

Domino’s, you get a gold star too. Launching a KitKat-flavoured pizza in the midst of this? Genius. This is the art of reactive content in action.

We live in an age of rigid structures and industry standards that champion consistency and community building via strict content pillars. While those are vital tools, there is immense power in knowing when to ditch the strategy and switch the structure. When brands interact, trade memes, and banter in the comments, it breaks the mould of the formulaic feeds our brains have become accustomed to.

Sometimes, the most beneficial move is simply to let the world decide what you post.

The Strategy of Transparency:

Back to that PR team: taking a crisis and running with it, rather than attempting to bury it under a mountain of corporate jargon, is a brilliant strategy. It is one we should all take on board.

Now, we must preface this by saying we certainly don’t condone the work of these “Professor” wannabes, but the theft has inadvertently become a marketing gold mine for the chocolate giants. After the week the Nestlé team has had, I think… shall we?

They definitely deserve a break.